Identify the problem The first step is to identify the problem or pain point you want to solve with BPA. What is the current status of the process? How does it impact your business performance, customer experience, and employee satisfaction? And how much time, money, and resources are being wasted or lost because of the […]
Business process automation (BPA) is the use of technology to streamline and optimize repetitive, manual, or complex tasks. BPA can improve efficiency, accuracy, compliance, and customer satisfaction, among other things. But how do you measure the success of your BPA initiatives? What key performance indicators (KPIs) can help you evaluate and improve your BPA projects? […]