Which key performance indicators (KPIs) are relevant to business process automation?
Business process automation (BPA) is the use of technology to streamline and optimize repetitive, manual, or complex tasks. BPA can improve efficiency, accuracy, compliance, and customer satisfaction, among other things. But how do you measure the success of your BPA…
This is how a business relationship manager like you may succeed.
In a dynamic business world, the role of a business relationship manager (BRM) is critical to fostering strong partnerships and driving growth. This position requires a unique combination of skills and strategies to excel. As a BRM, your main goal…
In what ways may e-commerce platforms help small businesses expand their consumer base and boost sales?
E-commerce platforms are online tools that allow small and medium-sized businesses to sell their products and services to customers around the world. These can help you increase sales, expand your market, and improve your customer experience. But how do you…
If you want to be the best at small business financing, what do you do?
Dealing with the reality of small business failure can be a tough pill to swallow. A situation I never wanted to face, but here I am. The important thing is not to panic. Many successful entrepreneurs have faced similar challenges…
What should you do if the customer service department of your small business lacks assertiveness?
If you own a small business, you know how important it is to communicate effectively with your customers. You want to build trust, loyalty, and satisfaction while setting clear boundaries and expectations. However, you may find it difficult to be…
When you have too much work on your plate and time is running out for your small business, what should you do?
Over time, do you feel overwhelmed by the large number of tasks in your small business? You’re not alone. Many small business owners are in a similar crisis. Time is limited and the to-do list seems endless. But there is…
How can investors be involved in your small business’s creation of an innovation ecosystem?
Innovation is essential for small and medium-sized businesses that want to remain competitive and grow in the market. However, innovation cannot be created in isolation. You need a supporting ecosystem that includes customers, employees, partners, and investors. In this article,…
In what ways might narrative aid small enterprises in developing an effective sales approach?
As a small business owner, you know how important it is to stand out from your competitors and attract your ideal customers. But how do you develop a sales strategy that emphasizes your unique value proposition and resonates with your…
How can you spot issues that are impairing the internet presence of your small business?
If you own a small business, you know how important a strong online presence is. But how can you tell if your website, social media, and online marketing are working well? How can you identify issues that impact online performance…
How can you encourage guests to relate your business without being pushy?
Customer referrals are one of the most powerful ways to grow your small business. Increase your credibility, boost word-of-mouth marketing, and gain more loyal customers. But how do you get existing customers to recommend your business without being pushy or…