Business process automation (BPA) is the use of technology to streamline and optimize repetitive, manual, or complex tasks. BPA can improve efficiency, accuracy, compliance, and customer satisfaction, among other things. But how do you measure the success of your BPA initiatives? What key performance indicators (KPIs) can help you evaluate and improve your BPA projects? […]
In a dynamic business world, the role of a business relationship manager (BRM) is critical to fostering strong partnerships and driving growth. This position requires a unique combination of skills and strategies to excel. As a BRM, your main goal is to bridge the gap between the company and its partners, ensuring mutual benefit and […]
E-commerce platforms are online tools that allow small and medium-sized businesses to sell their products and services to customers around the world. These can help you increase sales, expand your market, and improve your customer experience. But how do you choose the right platform for your business and get the most out of its features?Here […]
Dealing with the reality of small business failure can be a tough pill to swallow. A situation I never wanted to face, but here I am. The important thing is not to panic. Many successful entrepreneurs have faced similar challenges and come out stronger on the other side. It’s important to approach this with a […]
If you own a small business, you know how important it is to communicate effectively with your customers. You want to build trust, loyalty, and satisfaction while setting clear boundaries and expectations. However, you may find it difficult to be assertive enough in your relationships with customers, especially when faced with difficult or demanding situations. […]
Over time, do you feel overwhelmed by the large number of tasks in your small business? You’re not alone. Many small business owners are in a similar crisis. Time is limited and the to-do list seems endless. But there is hope and strategies to address this common challenge. By prioritizing tasks, delegating effectively, leveraging technology, […]
Innovation is essential for small and medium-sized businesses that want to remain competitive and grow in the market. However, innovation cannot be created in isolation. You need a supporting ecosystem that includes customers, employees, partners, and investors. In this article, you will learn how to involve investors in building an innovation ecosystem for small and […]
As a small business owner, you know how important it is to stand out from your competitors and attract your ideal customers. But how do you develop a sales strategy that emphasizes your unique value proposition and resonates with your niche market? One effective way is through storytelling. Storytelling is the art of using stories […]
If you own a small business, you know how important a strong online presence is. But how can you tell if your website, social media, and online marketing are working well? How can you identify issues that impact online performance and customer satisfaction? In this article , here are some tips and tools to help […]
Customer referrals are one of the most powerful ways to grow your small business. Increase your credibility, boost word-of-mouth marketing, and gain more loyal customers. But how do you get existing customers to recommend your business without being pushy or annoying? Here are some tips to help you develop a referral strategy that works for […]